We Now Provide Curbside, No Contact Emergency Care
Curbside, no contact care or low-contact care offers the same care as a regular visit, without unnecessary exposure to others in waiting room spaces, and limits in-person interaction with our team members.
We are pleased to offer this service as a way to help your pets when they are sick or injured, while also protecting our clients, team, and community.
As committed members of our community, we understand the importance that your pet’s welfare plays in everyone’s heart, health, and family – especially during these times of social distancing and limited interactions with others. Our highly-trained and dedicated staff are committed to continue serving the community through this period, just as we have over the years. In the medical field, we regularly deal with disease and infection control, and are required to maintain high standards of cleanliness and hygiene at all times, regardless of external factors.
Arrival Procedures for Low Contact Care
During these visits, clients stay in the safe environment of their own personal vehicles.
The process is simple:
Please always call us to let us know you’ll be arriving in need of emergency pet care:
It is important to everyone’s health to indicate any contact you or your pet has had with any sick individuals so our team can make necessary preparations and take appropriate precautions.
When you arrive…
please remain in your vehicle with your pet and call us to tell us you have arrived.
Please be sure your mobile phone is charged and with you throughout the visit as we will be communicating several updates with you via phone.
One of our team members…
will come to your car to retrieve your pet or invite you to meet a technician at the door. When you alert us to your arrival (Step 2), we will provide you the appropriate direction.
After the doctor evaluates your pet…
they will call you to discuss their findings, provide recommendations, and request verbal consent as necessary before proceeding with additional treatments.
Additional treatments or procedures cannot proceed unless authorized, so it is important to have your mobile phone with you during the examination period to coordinate your pet’s care in a timely manner. Our number may appear as ‘blocked’, so please be sure to answer your phone during this time.
Once the doctor has completed your pet’s care…
a client service representative will call you to discuss service fees, schedule any future appointments, and coordinate your pet’s safe return back to the location where you are waiting.
Please do not hesitate to call if you have ANY questions!
We recognize these changes may require extra coordination and also may result in increased hold times.
We thank you in advance for your patience as we work to keep everyone as safe and healthy as possible, and for helping us do our part to minimize the spread of illness.
As always, we appreciate your support and for allowing us to continue to care for your pets.
To learn more about the coronavirus and for additional information provided by the Centers for Disease Control, please visit: https://www.cdc.gov/coronavirus/2019-ncov/faq.html